Privacy Policy
Last updated: August 30, 2026
Finch & Timber LLC (“Finch & Timber,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit finchandtimber.com, place an order, contact us, or otherwise interact with our website, and how we use and protect that information.
Information We Collect
When you place an order or interact with our website, we may collect information you provide to us, including:
- Your name
- Billing and shipping addresses
- Email address
- Telephone number
- Order and purchase information
- Communications you send to us
- Account information, if you choose to create an account
Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, and information about how you interact with the website.
How We Use Your Information
We use information we collect to:
- Process and fulfill your orders
- Process payments and refunds
- Calculate applicable taxes
- Arrange shipping and delivery
- Send order confirmations and other transaction-related communications
- Respond to questions and customer-service requests
- Maintain records of transactions
- Protect our website and business against fraud or misuse
- Operate, maintain, and improve our website and services
- Comply with applicable legal, tax, accounting, and regulatory requirements
Payments
Payments made through our website are processed by third-party payment-processing services, including Authorize.net.
Information necessary to process your transaction, such as your billing information, order total, and payment information, may be provided directly to our payment processor.
Finch & Timber does not intentionally store your complete credit-card number or card security code in its website database. Payment information is handled by the applicable payment processor according to its own security and privacy practices.
Website and E-Commerce Services
Our website uses WordPress and WooCommerce to operate our online store. Information associated with orders—including customer contact information, billing and shipping addresses, products ordered, order dates, and payment-method information—may be stored as part of our website’s order records.
We may also use third-party services and plugins necessary to operate our website, process orders, calculate taxes, provide email communications, protect the site, and perform other business functions. These providers may receive information when reasonably necessary to provide their services.
Email Communications
We use the email address you provide to send communications related to your purchases, including order confirmations, payment information, shipping or fulfillment updates, and customer-service communications.
We may also respond by email when you contact us directly.
We do not sell your email address or other personal information to third parties.
Cookies and Similar Technologies
Our website may use cookies and similar technologies necessary for functions such as maintaining your shopping cart, remembering website preferences, providing website security, and operating our online store.
Certain service providers used by the website may also use cookies or similar technologies in connection with their services.
How We Share Information
We do not sell your personal information.
We may share information with service providers when reasonably necessary to operate our business, including providers that assist with:
- Payment processing
- Website hosting and e-commerce
- Tax calculation
- Shipping and order fulfillment
- Transactional email
- Website security and technical services
We may also disclose information when required by law or when reasonably necessary to protect Finch & Timber, our customers, or others.
Data Retention
We retain order and customer information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and accounting records, comply with tax and legal requirements, resolve disputes, and protect our legitimate business interests.
Some information may therefore be retained even after a customer requests deletion when we are legally or operationally required to maintain it.
Your Information
You may contact us to ask about personal information we maintain about you or to request correction or deletion of eligible personal information.
Certain records may need to be retained for legal, tax, accounting, fraud-prevention, or transaction-record purposes.
Security
We take reasonable administrative and technical measures to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Children’s Privacy
Our website and products are intended for a general audience and are not directed specifically toward children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our website, business practices, or legal requirements change. The updated policy will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how Finch & Timber handles your information, please contact us at:
Finch & Timber LLC
Email: dawn@finchandtimber.com